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Family Satisfaction Survey
Name
*
We feel welcomed and comfortable when visiting any property operated by WDDS
Yes
No
Sometimes
N/a
We feel that staff working directly with the person we care abut are positive, friendly and supportive.
Yes
No
Sometimes
N/a
We feel management staff are positive, friendly and supportive.
Yes
No
Sometimes
N/a
We and the staff have a mutual understanding of our roles and responsibilities in supporting the person we care about.
Yes
No
Sometimes
N/a
We are encouraged to be involved in the planning process, for the person we care about.
Yes
No
Sometimes
N/a
The person we care about is comfortable expressing his/her opinions, preferences and concerns with the staff. He/she is encouraged to be involved in the decisions making process around issues such as living arrangements, health care, work, etc.
Yes
No
Sometimes
N/a
We feel that the staff understands the person we care about and listens carefully to him/her, and responds promptly and efficiently.
Yes
No
Sometimes
N/a
We feel that WDDS is making a substantial effort to educate and support the community in understanding and welcoming people with developmental disabilities.
Yes
No
Sometimes
N/a
We feel the person we care about is supported, assisted and enabled to make informed choices.
Yes
No
Sometimes
N/a
Comments:
*
Staff has worked with us to develop effective supports for our family needs.
Yes
No
Sometimes
N/a
We are comfortable discussing our concerns.
Yes
No
Sometimes
N/a
We are confident that all information is treated with the appropriate level of confidentiality and shared only as required.
Yes
No
Sometimes
N/a
Actions agreed to in discussion and /or at meetings are documented and followed up in a timely manner.
Yes
No
Sometimes
N/a
We are aware of the process to express concerns and complaints.
Yes
No
Sometimes
N/a
Comments:
*
We feel the person we care about is supported, assisted and enabled to make informed choices.
Yes
No
Sometimes
N/a
location:*
Yes
No
Sometimes
N/a
maintenance:
Yes
No
Sometimes
N/a
cleanliness:
Yes
No
Sometimes
N/a
housemates/peers:
Yes
No
Sometimes
N/a
comfort:
Yes
No
Sometimes
N/a
opportunities for work:
Yes
No
Sometimes
N/a
level of support provided:
Yes
No
Sometimes
N/a
range of daytime choices and/or activities:
Yes
No
Sometimes
N/a
professional or specialized support received:
Yes
No
Sometimes
N/a
We believe that the preferences of the person we care about are considered when assigning support people and planning personal supports.
Yes
No
Sometimes
N/a
We believe services and supports are responsive, flexible and designed to assist the person we care about to meet his/her personal goals.
Yes
No
Sometimes
N/a
We believe direct support staff are adequately trained to understand and meet the specific needs of the person we care about.
Yes
No
Sometimes
N/a
Comments:
*
We believe the person we care about is safe where he/she receives services.
Yes
No
Sometimes
N/a
We understand what would be considered an incident of abuse or neglect.
Yes
No
Sometimes
N/a
We believe that support staff are able to recognize and report abuse and neglect.
Yes
No
Sometimes
N/a
Is there anything you would change about supports/services provided to the person you care about? If so, what?
*
Do you have any suggestions on how we can improve our supports and services?
*
Are there any other types of supports or services you would like to see for the person you care about?
*
What do you like about WDDS and the supports and services provided to the person you care about?
*
